Consumer Exchanges, Refunds and Returns Policy

We want you to be completely satisfied with your purchase. In the unlikely event, that one of our products does not meet your expectations, we will be happy to offer you a replacement, refund or exchange. It is of the utmost importance to Nefysi to deal with your concerns quickly, efficiently and fairly and be completely transparent in everything we do. We will do whatever we can to solve your problem in a fair, ethical and compassionate manner. 

We undertake to reimburse you for any product delivered to you that is faulty or is in a damaged condition as per Australian Consumer Law. If you wish to return a faulty or damaged product, you must notify us through our designated “Contact” webpage before returning the damaged goods.

Return Instructions

Please contact us through the Contact Us page or email us at help@nefysi.com. Please include your invoice number and let our Nefysi team know about the issue and why you would like to return your product.

Please note

To be eligible for a refund, please note the following conditions:

• Refund payments will be made for the amount on the original purchase receipt.
• Returned product must not be opened with 100% of the product intact and undamaged within 30 days of your purchase date.
• You are responsible for shipping costs and the safe return of merchandise. Any goods returned to us will be at your expense regardless of the fault or reason for their return. The only exception offered is when we have sent you an incorrect or faulty item. In these rare circumstances, we will cover the costs associated with having to return the item(s). This refund will not exceed our standard shipping fee for the item(s)* needing to be returned and can only be paid once the item(s) has been received by our staff.

*Note to International Customers: Because duties and taxes are collected by the government in the country where the goods are received (and not by Nefysi), we do not reimburse for these expenses.

Most returns are processed within 5-7 business days of receipt. You will receive an email confirmation once your return or exchange has been processed.

Choosing the right product for you

Unsure which products are best for your skin? Please contact us at help@nefysi.com and we will be delighted to assist. If you have any other questions regarding skin reactions, ingredients, concerns or how to apply the product, please contact us before placing your order.